Frequently Asked Questions

No. You can book an assessment directly. If you have reports, scans, a discharge summary or a prescription, please bring them — they help our team plan your rehabilitation.

Book online on our appointment page, call or WhatsApp +91 9101 101 102, use the chat on this website, or request a callback. Not sure which program you need? Try the Symptom Finder.

Any medical reports, X-ray/MRI/CT scans, discharge summary, current prescriptions and your doctor’s precautions (for example after surgery). Wear loose, comfortable clothing and bring any walking aid, brace or splint you use.

Plan for about 60 minutes. The first visit is a detailed assessment — history, movement, strength, balance and function — followed by goal-setting and your first treatment where appropriate. Follow-up sessions are usually 45–60 minutes.

Mon – Sat: 8:00 AM – 8:00 PM · Sunday closed. Tele-rehabilitation sessions follow the same hours.

Yes. The centre in Baner, Pune has parking, lift access and wheelchair-friendly spaces. Let us know when booking if you need help on arrival.

Yes — we encourage it. Caregiver training is an important part of many programs, especially after stroke, brain injury and for children.

Yes. You can book with a particular specialist on their profile page, which shows their live appointment slots, or choose “first available specialist” for the earliest appointment.

It depends on your condition, goals and how long you have had the problem. After the assessment your specialist will recommend a plan — for example a few sessions for simple positional vertigo, or a longer program after stroke or spinal cord injury — and review progress regularly using measurable outcomes.

Typically 2–6 sessions a week for neurological and post-surgical rehabilitation, and 1–3 sessions a week for most musculoskeletal problems, together with a home exercise program.

Some exercises can feel challenging and mild, temporary soreness is normal as you get stronger. Treatment should not cause sharp or lasting pain — tell your therapist and they will adjust the intensity.

Yes. Every patient receives a personalised home program, and caregivers are trained where needed, so progress continues between sessions.

No. The fastest improvement often happens in the first few months, but many people continue to make meaningful gains in walking, balance, hand use and independence much later with the right program.

Yes. Our paediatric team provides play-based, family-centred therapy for cerebral palsy, developmental delay, muscular dystrophy, coordination and walking difficulties and other developmental conditions.

Yes. Our Pelvic Floor Rehabilitation program helps with bladder and bowel leakage, pelvic pain, prolapse symptoms, pregnancy and postpartum recovery, and incontinence after prostate surgery — in a private, respectful setting.

Neurological conditions (stroke, spinal cord injury, Parkinson’s, MS, GBS, brain injury), paediatric conditions, musculoskeletal pain and sports injuries, post-surgical and joint-replacement rehabilitation, vertigo and balance disorders, and pelvic health. See all specialities.

Not for everyone. Suitability depends on your condition, body size, bone health, skin, heart and blood-pressure status and goals. Your specialist decides at assessment whether technology such as the exoskeleton, robotic gait trainer, FES or VR will help you.

Yes, when used by trained clinicians with the right patient selection. Sessions are supervised one-to-one, with safety harnesses, monitoring and gradual progression.

No. Technology allows more repetitions and precise measurement, but it is always combined with hands-on therapy and clinical decision-making by your therapist.

Live, one-to-one video sessions with a Neuromatics therapist at home. It suits many follow-up programs, home exercise progression, caregiver coaching and patients who live outside Pune.

A smartphone, tablet or laptop with a camera, a stable internet connection, a little clear floor space and, if needed, a family member to help. We send a link before the session.

For some conditions, yes. For complex neurological or post-surgical cases we usually recommend an in-person assessment first, after which sessions can continue online where suitable.

Fees depend on the type of assessment, the program and whether technology-assisted sessions are included. Our care team shares the current fee schedule and any package options when you book, before treatment starts.

UPI, debit and credit cards, net banking and cash at the centre. Itemised invoices are provided for every payment.

Yes. Multi-session packages are available for longer programs. Package terms, validity and refunds are explained in our Refund & Cancellation Policy.

Often, especially as post-hospitalisation treatment or under OPD cover. Our desk helps with documents and claims — see Insurance & TPA.

Please let us know at least 24 hours in advance by phone or WhatsApp. See the Refund & Cancellation Policy for details.

Yes. Your information is used only to provide care and is accessed by authorised Neuromatics staff. Read our Privacy Policy.

Yes. For sensitive assessments such as pelvic health, please mention your preference when booking and we will do our best to arrange it. You can also bring a companion.

No. If you have signs of stroke (face drooping, arm weakness, speech difficulty), chest pain, severe breathlessness or a serious injury, call 108 or go to the nearest emergency department immediately.

Use our Refer a Patient form. You will receive a reference number, and we can share assessment and progress updates with you.

Yes — see current openings for doctors, therapists and staff on our Careers page.